Moving into a new home is exciting—but it can also be stressful. A key step to reducing the stress is choosing a removalist that suits your needs and budget. When requesting quotes, a little diligence goes a long way. Avoid these common mistakes to prevent unexpected costs and ensure a smooth, professional move.
1. Failing to Provide Accurate Information
One of the most common mistakes when requesting removalist quotes is giving incomplete or inaccurate details about your move. The more precise you are, the more accurate your quote will be.
Provide clear information on:
- The number and size of boxes (estimate by room if needed)
- Large or heavy items (e.g., pianos, pool tables, safes, gym equipment)
- Fragile or high-value items requiring special care
- Property access at both ends (stairs, lifts, long carry distances, parking restrictions)
- Any disassembly/reassembly needs (beds, wardrobes, appliances)
Underestimating these details can lead to extra charges or delays on moving day.
2. Not Getting Multiple Quotes
It’s tempting to book the first company you find, but pricing and inclusions vary widely. Compare at least three quotes from reputable removalists so you can evaluate value, not just the lowest price.
When comparing, look at:
- Hourly rates vs. fixed-price options
- Minimum hours or call-out fees
- Inclusions (e.g., packing materials, protective wrapping, furniture blankets)
- Travel time charges and fuel levies
- Weekend or after-hours surcharges
3. Overlooking Insurance Coverage
Insurance is essential but often misunderstood. Ask the removalist what is covered under their policy and what isn’t—particularly accidental damage, loss in transit, and delays. Some companies offer basic cover, while others require you to purchase additional transit insurance.
Also check whether your home contents insurance covers items during a move; some policies do, but only in specific circumstances. For a helpful overview, see Moneysmart’s guide to home insurance.
4. Ignoring Reviews and Recommendations
Choosing purely on price can be risky. Read recent, verified reviews and ask friends or colleagues for recommendations. Look for consistent feedback on punctuality, care taken with belongings, and communication.
Helpful resources include:
- Industry bodies such as the Australian Furniture Removers Association (AFRA)
- Independent consumer advice from CHOICE on moving and removalists
- Guidance on your consumer rights from the ACCC
5. Not Asking About Additional Services
Many removalists offer more than transport. Clarify what’s available and what it costs so you can decide what’s worth outsourcing versus doing yourself.
Ask about:
- Packing and unpacking services (full or partial)
- Provision of boxes and packing materials
- Furniture disassembly and reassembly
- Short- or long-term storage options
- Special handling for antiques, artwork, or large appliances
6. Neglecting to Confirm Details in Writing
Verbal agreements can lead to misunderstandings. Always request a written quote and contract before booking, and read the terms carefully.
Ensure the following are documented:
- Total price or pricing structure (including minimum hours, travel time, and any potential extras)
- What’s included and excluded (materials, wrapping, insurance, stair or long-carry fees)
- Dates, arrival windows, and expected duration
- Responsibilities for packing, access, parking permits, and item preparation
- Payment terms, deposits, cancellation and rescheduling policies
- Claims process in case of damage and any liability limits
Conclusion
Requesting removalist quotes is more than collecting prices—it’s about ensuring clarity, protection, and value. By providing accurate information, gathering multiple quotes, confirming insurance coverage, researching companies, exploring add-on services, and getting everything in writing, you’ll set yourself up for a smoother, more predictable move.
